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How
long does it take to set up an account?
Orders can
be set up in less than 5 minutes but not greater than 24
hours.
How
much do you charge for domain registration?
We can register
your .com, .com.au, net., or .org domains.
Can
I host international domains?
Yes, we currently
have clients that use .ca, .il, .tc, .nu, .ve, and many
other international domain names.
Do
you offer NT or UNIX plans?
We offer UNIX
web hosting accounts (Red Hat Linux). We
do not handle Windows on any machines due to its overall
instability and obsessive cost for licensing.
How
do I access my Cpanel control panel?
You can login
to your Cpanel control panel at http://yoursite.com/cpanel
where "yoursite" is your own domain name.
What
are the nameservers for the current machine?
Primary Nameserver:
Secondary
Nameserver:
How
do I FTP into my account?
First you must
obtain an FTP program such as Cute FTP or WS_FTP.
Once you have an FTP program, type in "yourdomain.com"
as the host address. Supply your username and password
in the according fields. Once logged in, you have
complete access to your account.
Is
there a manual I can reference to use Cpanel?
Yes, access
it by clicking here
Where
are my statistics?
Click the report
button after logging into Cpanel and hit the Webalizer option.
This will open a new window to Webalizer with all your statistics
for that domain.
What
is the full path to my cgi-bin?
/home/username/public_html/cgi-bin
Which
folder do I load my web pages to?
You should
place all of your web documents in the public_html directory.
I
keep getting errors when trying to publish with Frontpage?
The most common
problem is not using the full url when uploading your site.
Make sure you use the entire http://www.domain.com in the
address you are attempting to publish to.
Can
I have CGI outside of the bin?
Yes, CGI will
function in the public_html folder.
What
version of Perl comes installed on your servers?
Perl 5.6.1.
What
version of PHP comes installed on your servers?
PHP 4.1.2.
What
version of MySQL comes installed on your servers?
MySQL 3.22.46
What
is the correct path to Perl?
/usr/bin/perl
What
is the correct path to sendmail?
/usr/sbin/sendmail
I've
uploaded my site and still see "placeholder for ..."?
You are still
seeing the default index.html page set up when you ordered
your hosting plan through us. Make sure to delete that old
index.html page, then your site should resolve correctly.
How
long does it take for my DNS changes to update world wide?
Normally you
can expect to see your web site DNS to change within 24
hours once you have made the modifications at your registrar.
However, we have seen it take up to 7 days in some cases
where registrars and ISPs are a little slower.
Why
isn't my SSI working?
In order for
SSI to be executed, you must rename all of your web pages
to .shtml rather than .htm or .html. This solves the majority
of SSI errors.
Back
To Top^
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1. What are the advantages of purchasing
a website template?
The major advantage is price: You get a
high quality design for just $20-$70. You don't have to hire a web designer or
web design studio. Second advantage is time frame: It usually takes 5-15 days
for a good designer to produce a web page of such quality.
2. What do I receive when I order a
template?
After you complete the payment via our
secure form, then you will receive a confirmation email with link(s) to
download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s),
fonts and advanced clipart library.
You will need unzipping software to open
the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com.
Mac users may visit www.StuffIt.com.
3. In what formats are your templates
available?
Website templates are available in
Photoshop and HTML formats. Fonts are included with Photoshop file. In most
templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and
Microsoft Frontpage.
4. What am I allowed and not allowed to
do with the templates?
You may:
- Build a website using the
template in any way you like.
- You may not:
- Resell or redistribute templates
(like we do).
- Claim intellectual or exclusive
ownership to any of our products, modified or unmodified. All products are
property of content providing companies and individuals.
- Make more than one project using
the same template (you have to purchase the same template once more in order to
make another project with the same design)
5. What is the difference between unique
and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other
people can buy the template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are
the last person to buy this template. After an exclusive purchase occurs the
template is being permanently removed from the sales directory and will never
be available to other customers again. Only you and people who bought the
template before you will own it.
6. Is it reasonable to make unique
purchase of template that was already purchased before?
Yes. Because there is very small chance
that you will find the same design on the net. There are more than
3,000,000,000 webpages online now according to statistics on www.google.com.
7. Is the license a one-time fee
payment?
Yes, the payment for your template is a
one-time fee without any additional charges. After purchasing you may use the
template as many times as you need for one website.
8. Is it possible for me to pay one
price and have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based
services.
9. I would like to make payment by
company check. Is that possible?
Please use MoneyBookers payment option.
They accept payments by check
10. Is there any return policy?
Since our company is offering non-tangible
irrevocable goods we do not issue refunds after the product is shipped, which
you are responsible for understanding upon purchasing any article at our site.
Please make sure that you've carefully read 'sources available' section. We
only make exceptions with this rule when the product appears to be
not-as-described on a case by case basis in agreement of the parties concerned.
The deadline for any refund claim is one week after the delivery date.
11. I ordered a template but haven't
received the download information.
In this case please contact our Billing
Department via support
chat or e-mail (billing@template-help.com).
12. I was billed twice. I received 2
emails from merchant
Make sure that these charges have different
order IDs. If it is so, contact our billing department.
13. Is it possible to reactivate my
download link if it was deactivated after 3 days?
Yes. Please contact our billing department
and they will reactivate your link.
14. I would like to purchase a template,
but it is not available on the site anymore.
The template has been sold out for
exclusive price. Look for similar templates in our collection!
15. How can I modify a template to suit
my particular website?
We do it for you.
16. Are your templates Microsoft
FrontPage compatible?
Most of templates come with HTML that is
compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.
Please check the 'sources available' field in the template preview window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular
graphics editing package. You can find more info about Photoshop and download a
free trial version at Adobe website.
18. What software do you recommend for
making HTML?
We think that Macromedia Dreamweaver is the
best.
19. How can I modify flash portion of
the template?
You need to use Macromedia FlashTM to edit
animated part of the template. Please visit the site of the developer: http://www.macromedia.com/software/
20. When I try to open the flash fla
file, I get an error Unexpected file format.
This means that .fla file is incompatible
with your Flash version. Please install Flash MX to edit this file or get in
touch with our support personnel to have the file converted to appropriate
version.
21. Can I edit flash template in Swish?
No. Our flash templates can be edited only
with Macromedia FlashTM
22. Can I change the pictures on the
flash animated website and put my own pictures instead?
Yes, you can.
23. What is the best place to find
photos/images for modification of my template?
We recommend you to purchase images from www.gettyimages.com.
24. I was wondering if you could give me
the contact info for a particular designer?
Sorry, our corporate policy prohibits
direct contacts with contractually oblidged designers.
25. Is it possible to use your templates
to develop websites for my customers?
Yes. It is perfect for designers who want
to offer their customers a high-quality design and also save time and money.
Mind that when you purchase the template with oridnary or exclusive licence
you're entitled to create only one project (one domain name).
26. Can I put low resolution thumbnails
of templates on my website for my clients to choose designs?
Yes, of course. |
